Contacts

The customer list behind the conversations

Everyone who has ever messaged you, plus everyone you have imported, in a record that stays consistent with the inbox.

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The MapleChat contacts table: customer names, phone numbers and status, with search, tag filtering, and buttons for lists, import and export.
  • Created automatically

    A message from an unknown number creates a contact immediately, so nothing arrives unattributed. Fill in the details later, or never.

  • Tags without ceremony

    Tag contacts freely — no schema to define first. Tags are case-insensitive, so "VIP" and "vip" are one tag rather than two, and filtering by one is indexed and instant.

  • Lists

    Group contacts into named lists with explicit membership, so a set you have curated once stays reusable.

  • Import that tells you what is wrong first

    Upload a CSV, map your columns, then get a per-row validation report before anything is written. Fix the file and re-validate as many times as you need. Only when you commit does anything change, and large files process in the background while you carry on.

  • Export whenever you like

    Your contacts download as CSV on demand. No ticket, no waiting, no export fee.

  • Blocking and opt-out

    Block a contact to stop conversations, and record opt-outs so they are respected. Deletion is reversible on our side rather than instantly destructive.

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