[{"data":1,"prerenderedAt":227},["ShallowReactive",2],{"footer-legal":3,"legal-privacy":28},[4,7,10,13,16,19,22,25],{"path":5,"title":6},"\u002Flegal\u002Fprivacy","Privacy Policy",{"path":8,"title":9},"\u002Flegal\u002Fterms","Terms of Service",{"path":11,"title":12},"\u002Flegal\u002Fdata-deletion","Data Deletion",{"path":14,"title":15},"\u002Flegal\u002Fdpa","Data Processing Addendum",{"path":17,"title":18},"\u002Flegal\u002Fsubprocessors","Subprocessors",{"path":20,"title":21},"\u002Flegal\u002Fsecurity","Security",{"path":23,"title":24},"\u002Flegal\u002Fcookies","Cookie Policy",{"path":26,"title":27},"\u002Flegal\u002Facceptable-use","Acceptable Use Policy",{"id":29,"title":6,"body":30,"description":202,"effectiveOn":217,"extension":218,"meta":219,"navigation":220,"order":221,"path":5,"seo":222,"status":223,"stem":224,"summary":225,"__hash__":226},"legal\u002Flegal\u002Fprivacy.md",{"type":31,"value":32,"toc":201},"minimark",[33,38,47,51,54,60,66,73,77,83,93,99,105,111,115,118,121,127,131,137,140,144,150,154,157,161,164,167,173,177,180,184,187,191],[34,35,37],"h2",{"id":36},"who-we-are","Who we are",[39,40,41,42,46],"p",{},"MapleChat provides a shared inbox and automation platform for businesses that\ncommunicate with their customers over the WhatsApp Business Platform. In this policy,\n\"MapleChat\", \"we\" and \"us\" mean ",[43,44,45],"strong",{},"PhiLogic Technologies LLP"," (LLPIN ADA-0679), a limited\nliability partnership registered in India at 250 KVA Golapora, Magam, Chadoora Police Station,\nBudgam 193401, Jammu & Kashmir, which owns and operates the MapleChat service; \"you\" means\nthe business that holds a MapleChat account.",[34,48,50],{"id":49},"two-different-roles","Two different roles",[39,52,53],{},"This distinction determines nearly everything else in this policy, so we state it first.",[39,55,56,59],{},[43,57,58],{},"We are a controller"," for the data we need in order to run MapleChat as a business: your\naccount details, your billing records, your support requests, and the technical logs of how\nyour team uses the product.",[39,61,62,65],{},[43,63,64],{},"We are a processor"," for the conversation data that flows through your WhatsApp Business\nAccount: your customers' phone numbers, their names and attributes, and the content of the\nmessages they exchange with you. You decide why that data is collected and how long it is\nkept. We act on your instructions, and we do not use it for our own purposes.",[39,67,68,69,72],{},"If you messaged a business that uses MapleChat, that business is the controller of your data,\nnot us. Contact them directly to exercise your rights, and see\n",[70,71,12],"a",{"href":11}," for how requests reach us.",[34,74,76],{"id":75},"what-we-collect","What we collect",[39,78,79,82],{},[43,80,81],{},"Account and identity data."," Names, email addresses and authentication identifiers for the\npeople on your team. Authentication is handled by Firebase Authentication; we store the user\nidentifier it issues, along with the company, role and team assignments we attach to it.",[39,84,85,88,89,92],{},[43,86,87],{},"Business connection data."," When you connect your WhatsApp Business Account, we store the\naccount and phone-number identifiers Meta issues, along with the access credentials needed to\nsend and receive messages on your behalf. ",[43,90,91],{},"The WhatsApp Business Account remains yours."," We\ndo not own it, and Meta bills you directly for conversations.",[39,94,95,98],{},[43,96,97],{},"Conversation data."," Contact records — phone numbers, names, and any email address, profile\nimage or other attributes you choose to add — along with message content, message status, and\nmedia that you or your customers send. Media is stored as files in object storage; message\nbodies are stored in our database.",[39,100,101,104],{},[43,102,103],{},"Usage and technical data."," Application logs, error reports, request traces, IP addresses and\napproximate timing information. These exist to keep the service running and secure. Message\ndeliveries from Meta are also recorded briefly in their original form so that a failed delivery\ncan be retried and diagnosed; those records are deleted within days.",[39,106,107,110],{},[43,108,109],{},"Billing data."," Plan tier, subscription status, and invoices. Card and bank details are\nhandled by our payment processor and are never stored on MapleChat systems.",[34,112,114],{"id":113},"why-we-hold-it","Why we hold it",[39,116,117],{},"We process account, technical and billing data to provide the service, keep it secure, meet our\nlegal obligations, and bill you correctly. Where the law requires a lawful basis, ours is the\nperformance of our contract with you and our legitimate interest in operating a secure service.",[39,119,120],{},"We process conversation data solely to deliver the service you asked for: routing messages,\nrunning your automations, and showing you your own history. We do not sell it, we do not rent\nit, and we do not use it to train machine-learning models.",[39,122,123,126],{},[43,124,125],{},"We collect only what the product needs to work."," MapleChat runs no advertising, builds no\nbehavioural profiles, and personalises nothing from your customers' data. There is no analytics\nvendor inside the product and no tracking on this website. This is a deliberate design\nconstraint rather than a promise of restraint: data we do not hold cannot be leaked, subpoenaed\nor mishandled, and it carries no compliance burden for either of us.",[34,128,130],{"id":129},"who-we-share-it-with","Who we share it with",[39,132,133,134,136],{},"We share data with the infrastructure providers listed on our\n",[70,135,18],{"href":17}," page, each of which is bound by contract to protect it.\nWe also share what the law compels us to share, and we may disclose data where necessary to\ninvestigate abuse or protect the safety of users.",[39,138,139],{},"Messages you send necessarily pass through Meta's WhatsApp Business Platform. Meta's handling\nof that data is governed by Meta's own terms and your agreement with them, not by this policy.",[34,141,143],{"id":142},"how-long-we-keep-it","How long we keep it",[39,145,146,147,149],{},"Account and billing records are retained while your account is active and for as long\nafterwards as tax and accounting law requires. Conversation data is retained while your account\nis active, and is deleted on the timeline described in\n",[70,148,12],{"href":11}," once you close your account or ask us to remove it.\nTechnical logs are retained for a limited operational window and then discarded.",[34,151,153],{"id":152},"where-it-lives","Where it lives",[39,155,156],{},"MapleChat runs on infrastructure that may be located outside your country. Where data leaves a\nregion with transfer restrictions, we rely on the safeguards our providers offer, including\nstandard contractual clauses where applicable.",[34,158,160],{"id":159},"your-rights","Your rights",[39,162,163],{},"Depending on where you are, you may have the right to access, correct, export or delete your\npersonal data, to object to or restrict certain processing, and to complain to a supervisory\nauthority. To exercise any of these, contact us using the details below. We respond within the\nperiod the applicable law requires.",[34,165,21],{"id":166},"security",[39,168,169,170,172],{},"We describe our technical measures on the ",[70,171,21],{"href":20}," page. No system is\nperfectly secure, and we do not claim otherwise; we do commit to notifying you promptly if a\nbreach affects your data.",[34,174,176],{"id":175},"children","Children",[39,178,179],{},"MapleChat is a business product, sold to businesses and not directed at children. We do not\nknowingly collect their data. We treat anyone under 18 as a child — the strictest of the\nstandards that apply to us, and stricter than the 13-to-16 thresholds used in Europe and the\nUnited States — and we do not knowingly process a child's data without verifiable parental\nconsent. We do not track, profile or target advertising at anyone, children included. Where a\nchild messages a business that uses MapleChat, that business is the controller of the resulting\ndata and is responsible for the lawful basis, as set out above.",[34,181,183],{"id":182},"changes","Changes",[39,185,186],{},"We will update this policy as the product changes. Material changes will be communicated to\naccount owners before they take effect, and the effective date above will change.",[34,188,190],{"id":189},"contact","Contact",[39,192,193,194,200],{},"Questions about this policy, or requests relating to your data, should go to\n",[43,195,196],{},[70,197,199],{"href":198},"mailto:privacy@maplechat.app","privacy@maplechat.app",".",{"title":202,"searchDepth":203,"depth":203,"links":204},"",2,[205,206,207,208,209,210,211,212,213,214,215,216],{"id":36,"depth":203,"text":37},{"id":49,"depth":203,"text":50},{"id":75,"depth":203,"text":76},{"id":113,"depth":203,"text":114},{"id":129,"depth":203,"text":130},{"id":142,"depth":203,"text":143},{"id":152,"depth":203,"text":153},{"id":159,"depth":203,"text":160},{"id":166,"depth":203,"text":21},{"id":175,"depth":203,"text":176},{"id":182,"depth":203,"text":183},{"id":189,"depth":203,"text":190},"2026-09-08","md",{},true,1,{"title":6,"description":202},"approved","legal\u002Fprivacy","What MapleChat collects, why we hold it, and the rights you have over it.","TuCF9ex-Gg__pGMWw8x0Y9nG31uHEFN9sMKcXoJLzQ4",1790867458105]