[{"data":1,"prerenderedAt":163},["ShallowReactive",2],{"footer-legal":3,"legal-data-deletion":28},[4,7,10,13,16,19,22,25],{"path":5,"title":6},"\u002Flegal\u002Fprivacy","Privacy Policy",{"path":8,"title":9},"\u002Flegal\u002Fterms","Terms of Service",{"path":11,"title":12},"\u002Flegal\u002Fdata-deletion","Data Deletion",{"path":14,"title":15},"\u002Flegal\u002Fdpa","Data Processing Addendum",{"path":17,"title":18},"\u002Flegal\u002Fsubprocessors","Subprocessors",{"path":20,"title":21},"\u002Flegal\u002Fsecurity","Security",{"path":23,"title":24},"\u002Flegal\u002Fcookies","Cookie Policy",{"path":26,"title":27},"\u002Flegal\u002Facceptable-use","Acceptable Use Policy",{"id":29,"title":12,"body":30,"description":36,"effectiveOn":153,"extension":154,"meta":155,"navigation":156,"order":157,"path":11,"seo":158,"status":159,"stem":160,"summary":161,"__hash__":162},"legal\u002Flegal\u002Fdata-deletion.md",{"type":31,"value":32,"toc":144},"minimark",[33,37,42,45,53,64,68,74,82,93,113,116,120,127,131,134,138],[34,35,36],"p",{},"This page explains how to have data deleted from MapleChat. It covers three different\nsituations, because the right route depends on who you are.",[38,39,41],"h2",{"id":40},"if-you-messaged-a-business-that-uses-maplechat","If you messaged a business that uses MapleChat",[34,43,44],{},"You are looking for the business you spoke to, not for us.",[34,46,47,48,52],{},"MapleChat is the software that business uses to manage its conversations. Your data belongs to\nthem, and they decide whether to delete it. ",[49,50,51],"strong",{},"Contact the business directly"," and ask them to\nremove your record. They can do so from within MapleChat immediately.",[34,54,55,56,63],{},"If you cannot reach them, write to us at ",[49,57,58],{},[59,60,62],"a",{"href":61},"mailto:privacy@maplechat.app","privacy@maplechat.app"," with the phone number you\nmessaged from and the name of the business. We will pass your request on to them and tell you\nthat we have done so. We cannot delete their records for them without their instruction, except\nwhere the law requires us to act.",[38,65,67],{"id":66},"if-you-are-a-maplechat-customer","If you are a MapleChat customer",[34,69,70,73],{},[49,71,72],{},"Deleting individual contacts."," You can delete a contact from within the app at any time. It\ndisappears from your workspace immediately, and the underlying record — together with its list\nmemberships — is permanently erased 30 days later. The delay exists so that an accidental\ndeletion can be undone; after it, the record is gone and cannot be recovered.",[34,75,76,77,81],{},"Conversation history is held separately from the contact record, so deleting a contact does not\nby itself remove the messages exchanged with them. Write to ",[49,78,79],{},[59,80,62],{"href":61}," if you\nneed a conversation erased as well.",[34,83,84,87,88,92],{},[49,85,86],{},"Deleting your whole account."," Write to ",[49,89,90],{},[59,91,62],{"href":61}," from the email address on\nthe account. We will:",[94,95,96,100,107,110],"ol",{},[97,98,99],"li",{},"Confirm the request with the account Owner, to prevent a malicious deletion.",[97,101,102,103,106],{},"Disconnect your WhatsApp Business Account from MapleChat. ",[49,104,105],{},"Your WhatsApp Business Account\nitself is not deleted"," — it is yours, held with Meta, and disconnecting simply ends our\naccess to it.",[97,108,109],{},"Delete your workspace data — contacts, conversations, media and automations — within\n30 days.",[97,111,112],{},"Retain only what the law requires us to keep, principally billing and tax records, for the\nstatutory period. These are held in isolation and are not used for any other purpose.",[34,114,115],{},"Once deletion completes it cannot be reversed. If you need a copy of anything, ask us before\nyou close the account.",[38,117,119],{"id":118},"if-you-are-removing-a-meta-app-connection","If you are removing a Meta app connection",[34,121,122,123,126],{},"Removing MapleChat from your Meta Business Portfolio revokes our access to your WhatsApp\nBusiness Account and stops all message sending and receiving. It does ",[49,124,125],{},"not",", on its own,\ndelete the data already stored in your MapleChat workspace. To delete that as well, follow the\naccount deletion route above.",[38,128,130],{"id":129},"how-long-it-takes","How long it takes",[34,132,133],{},"We acknowledge every request within 5 business days and complete deletion within 30 days.\nWhere a request is complex or the law grants us longer, we will tell you why and give you a\nrevised timeline.",[38,135,137],{"id":136},"contact","Contact",[34,139,140],{},[49,141,142],{},[59,143,62],{"href":61},{"title":145,"searchDepth":146,"depth":146,"links":147},"",2,[148,149,150,151,152],{"id":40,"depth":146,"text":41},{"id":66,"depth":146,"text":67},{"id":118,"depth":146,"text":119},{"id":129,"depth":146,"text":130},{"id":136,"depth":146,"text":137},"2026-09-08","md",{},true,3,{"title":12,"description":36},"approved","legal\u002Fdata-deletion","How to have your data, or your customers' data, removed from MapleChat.","xxaNWC12YDDxcsiMaJh3tycv4uucYzNQCTs6md3DYJY",1790867458120]